Webhook event

`refund.unknown`

The outcome could not be established (for example a broadcast timed out). Do not request it again. Reconciliation keeps reading the chain and will send .confirmed or .failed.

Type: refund.unknown
The object it carries: the refund object
Subscribe with: refund.unknown, refund.* or *

Example payload

The body of the request your endpoint receives, shown here over several lines. On the wire it is compact JSON; check its signature over the bytes exactly as they arrive.

Example payload

{
  "id": "evt_h9wz98pfwkv9hz6pzxddq59f",
  "object": "event",
  "livemode": true,
  "created": "2026-10-12T10:12:40.000Z",
  "type": "refund.unknown",
  "api_version": "2026-10-11",
  "data": {
    "object": {
      "id": "rf_z20ve49yz5hve8f0xsdchj2v",
      "object": "refund",
      "livemode": true,
      "created": "2026-10-12T10:00:00.000Z",
      "updated": "2026-10-12T10:12:40.000Z",
      "status": "unknown",
      "pending_reason": null,
      "order": "ord_0zymngngvf12b8b2cra7tb8e",
      "payment": "pay_2pe50hae6w2jk4sp1rcq5pae",
      "amount": "5.00",
      "currency": "USD",
      "reason": "requested_by_customer",
      "note": "One bag arrived damaged",
      "rate_basis": "order_rate",
      "deduct_network_fee": false,
      "source": {
        "wallet": "wal_bsfw07hymawmda7gg8jsyy3g",
        "asset": "base:usdc",
        "amount": "5.000000"
      },
      "destination": {
        "address": "0xdbF03B407c01E7cD3CBea99509d93f8DDDC8C6FB",
        "asset": "ethereum:usdc",
        "network": "ethereum",
        "supplied_by": "payer_claim",
        "saved_address": null
      },
      "address_claim": {
        "sent_to": "jane@example.com",
        "sent_at": "2026-10-12T09:40:00.000Z",
        "claimed_at": "2026-10-12T10:00:00.000Z",
        "expires_at": "2026-10-26T09:40:00.000Z"
      },
      "approvable_at": null,
      "delivery": {
        "rail": "relay",
        "amount_estimated": "4.930000",
        "route_fee": {
          "amount": "0.07",
          "currency": "USD"
        },
        "fee_bearer": "recipient"
      },
      "network_fee": null,
      "requested_by": {
        "type": "api_key",
        "id": "key_6e3gg2c6ea176xxdek2nar6v"
      },
      "approved_by": "mem_ceh1wpzdrpk13cnpcjy9w0fa",
      "approval_url": null,
      "approval_expires_at": "2026-10-19T10:00:00.000Z",
      "transaction_hash": null,
      "failure_code": "broadcast_outcome_unknown",
      "cancellation_reason": null,
      "approved_at": "2026-10-12T10:12:00.000Z",
      "sent_at": null,
      "confirmed_at": null,
      "metadata": {}
    },
    "previous_attributes": {
      "status": "signed",
      "failure_code": null
    }
  },
  "request": {
    "id": null,
    "idempotency_key": null
  },
  "pending_webhooks": 1
}

Fields of data.object

Fields of data.object in refund.unknown
Field	In this example
`id`	`"rf_z20ve49yz5hve8f0xsdchj2v"`
`object`	`"refund"`
`livemode`	`true`
`created`	`"2026-10-12T10:00:00.000Z"`
`updated`	`"2026-10-12T10:12:40.000Z"`
`status`	`"unknown"`
`pending_reason`	`null`
`order`	`"ord_0zymngngvf12b8b2cra7tb8e"`
`payment`	`"pay_2pe50hae6w2jk4sp1rcq5pae"`
`amount`	`"5.00"`
`currency`	`"USD"`
`reason`	`"requested_by_customer"`
`note`	`"One bag arrived damaged"`
`rate_basis`	`"order_rate"`
`deduct_network_fee`	`false`
`source`	An object with `wallet`, `asset`, `amount`
`destination`	An object with `address`, `asset`, `network`, `supplied_by`, `saved_address`
`address_claim`	An object with `sent_to`, `sent_at`, `claimed_at`, `expires_at`
`approvable_at`	`null`
`delivery`	An object with `rail`, `amount_estimated`, `route_fee`, `fee_bearer`
`network_fee`	`null`
`requested_by`	An object with `type`, `id`
`approved_by`	`"mem_ceh1wpzdrpk13cnpcjy9w0fa"`
`approval_url`	`null`
`approval_expires_at`	`"2026-10-19T10:00:00.000Z"`
`transaction_hash`	`null`
`failure_code`	`"broadcast_outcome_unknown"`
`cancellation_reason`	`null`
`approved_at`	`"2026-10-12T10:12:00.000Z"`
`sent_at`	`null`
`confirmed_at`	`null`
`metadata`	An object with no fields

What each field means is on the page of the refund object. data.previous_attributes holds the old values of exactly the fields that changed: here status, failure_code.

Endpoints behind it

Calls that change refunds. An event is also sent when a payer, the network, a timer or a person in the dashboard causes the change; the sentence above says which.